Arena Spa values each of our customers very much! We would like to know what their rights are when having services at Arena Spa.
Have been engaging in this industry for more than 20 years, our experience tells us that disputes may occur especially when our customers have language barrier with our masseurs.
Common disputes include the following:-
1. Provide services not required by the customers
2. Asking for extra tips that is not agreed prior to having the service
3. Very poor massage
4. Customers do not understand the minimum tips rules on our printed menu prior to having the service
We would like to prevent this kind of disputes happening at Arena Spa and let our customers be satisfied with the services they pay and enjoy. Whenever there is any dispute, please act immediately to report to our Manager at the counter, our Manager will be the neutral middleman to help sort out the dispute for you. As a customer, you can ask to change a new masseur. Or perfectly, tell all your requests to our Manager before you have your massage.
As coin has two sides, we would like to be fair to both sides. If you complain to our Manager after the whole massage, it is difficult to believe that the chosen masseur cannot massage well. We do meet some customers who have tried and changed 3 masseurs, finished all 3 full sessions of massage and still complained. This is a cheat actually.
Therefore, complain immediately during the first 15 minutes. I believe our dear customers can tell if a masseur can massage well or not in 15 minutes.
Thank you very much!